Service Enrollment & Warranty Registration Form
Fill out this form to activate your warranty, schedule installation and training, and sign up for our Annual Maintenance Contract (AMC) to ensure continuous support.
After Sale Support
Our commitment to your satisfaction doesn’t end at the point of sale. We offer after-sale support to ensure your product performs at its best. Whether you need help with troubleshooting, part replacement, or firmware updates, our dedicated support team is here to assist you. Simply reach out to us, and we’ll provide prompt and reliable solutions to meet your needs.
Warranty Period
Warranty Period
- 6 Month Limited Warranty – Coverage begins from the date of purchase and applies to the motherboard and screen.
- 3 Month Limited Part Warranty – Applies to consumable parts such as the SMPS and X, Y, Z Motors.
- No Warranty – No warranty coverage for Product Gifts (e.g., TF card, USB cable, wrench, spatula, pliers, etc.).
Note:
- Proof of purchase is required to claim the warranty.
- Parts under warranty will be processed with the manufacturer, and if approved, they will be delivered within 20 working days.
- If the manufacturer disapproves the claim, the reason will be communicated, and you will need to purchase the part in such a case.
Warranty Terms
Any defects in the material or workmanship of your product will be covered under warranty, provided you supply the necessary documents and information, including but not limited to:
- The product is being used in the country of purchase.
- The defective product is the original, unaltered item.
- Proof of the date of purchase.
Warranty Terms
What is Not Covered
WOL3D does not guarantee the service as a result of
- The proof of purchase being altered or made illegible.
- The product label; or serial number on the product being altered or made illegible. Accidental damage, faults caused by abuse, neglect, careless operation, or any handling operation which are not in conformance with the user manual.
- Use for anything other than normal domestic use purposes. (e.g. commercial or leasing purposes)
- Use of parts not assembled in accordance with the instruction.
- Damages including, but not limited to damages caused by animals, lightning, abnormal voltage, water or fire, natural disaster, or transportation.
- Normal wear of accessories or consumables for use as a nozzle module.
- Repair or modification carried out by an unauthorized service organization other than WOL3D authorize.
- If there is any doubt, please contact WOL3D Service for clarification.
How to Get Service?
You could contact us via email : customercare@wol3d.com
You could contact us via email : customercare@wol3d.com